Terms of Service
Our Product
You agree that we are entitled to send you the items described in the image and description, however, understand, while every effort has been made to ensure our products are represented accurately, variations in stock occur due to the character of the product. Our products are handcrafted meaning your purchase is truly one of a kind. Every piece will be slightly different and while some "imperfections" may be present, these imperfections is what makes each piece unique and beautiful
Dried & Preserved florals are seasonal and natural, therefore slight variations in size, shape and colour will occur. We do reserve the right to make substitutions in the event flowers are not of the quality or not available. If we are out of stock of a particular bloom, a close replacement will be chosen, whilst still maintaining the integrity of the proposed look and colour scheme of the arrangement.
If your requirement is specific, we do ask that you contact us in advance to ensure your exact item will be in stock and sent to you.
We will not replace, credit or refund in such cases. Please select carefully.
Prices, GST and taxes
All prices on our website are listed in Australian Dollars and they include GST (where applicable).
By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Australian Dollars for all orders.
We reserve the right to change the prices of our Goods at any time without notice to you.
Change or Cancellation of Orders
We cannot cancel or make changes to an order once payment process has been made and/or item/s have been dispatched. Please refer to our refund and exhange policy.
Pre-Order Items
Pre-order means you are ordering an item not currently in stock to purchase. By purchasing a pre-order item, you understand that your order will be shipped by the estimated date described under the item. Orders are dispatched as a whole so if you purchase an available item with a pre-order item, the available item will be sent when the pre-order item is available. If you wish for the available item to be sent right away, please contact us. Additional postage charges may apply. We will keep you informed with any issues or delays with your order.
Please note, Pre-orders cannot be cancelled.
Sale Items
There are no refunds or exchanges available for sale items. Purchases are final.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty & Correct Representation of Products
We make every effort to correctly and accurately represent our products. Our products are handcrafted meaning your purchase is truly one of a kind. Every piece will be slightly different and while some "imperfections" may be present, these imperfections is what makes each piece unique and beautiful
We do not provide warranty on our products