FAQs

Where are you located and what days are you open?

We are located in Margaret River, WA. 
Our home-based studio is not open to the public only by appointment.
We offer pickup from our home studio and local delivery.

Fresh florals, how does its work?

Fresh floral bunches change from week to week depending on what is available at the market. The images you see on our website and our social media platforms are examples of our style and not what colours/flowers you will always receive in your order. We trust that you found us because you like our style so simply choose the size and leave the floral magic to us!

Can I request same day delivery for my fresh flowers?

Unfortunately, no.
We only offer fresh florals on Thursday, Friday and Saturday. However, you can contact us to see what we may have available in stock for a same day delivery, but we cannot always guarantee stock availability.
We highly recommend pre-ordering to ensure you don't miss out. 

We require pre-orders to be finalized by Wednesday evenings at 9pm AWST for delivery Thursday, Friday and Saturdays. 

Orders placed after 10am will be delivered the following day. Orders placed after 10am on a Saturday will be delivered the following week.

How long do everlasting floral orders take to create?

Production times vary depending on design, size and stock availability. We will endeavor to have your item/s made as soon as possible.

For ‘made to order’ products allow at least 3-5 business days.

For custom orders, please send us an email or contact us through Instagram (customs can take 2-3 weeks) 

Do you do Customs?

Absolutely! We pride ourselves on our ability to create custom bespoke florals. Feel free to contact me via email or Instagram to discuss your floral vision.

Will my everlasting florals arrive as pictured?

Please keep in mind that floral stems do come in different shapes, sizes and colour meaning that no two arrangements will be 100% identical.

We do reserve the right to make substitutions in the event flowers are not of the quality or not available. If we are out of stock of a particular bloom, a close replacement will be chosen, whilst still maintaining the integrity of the proposed look and colour scheme of the arrangement.

How long will they last?

Dried & Preserved flowers can last for years when shown a little bit of after care.
Read more more about how to care for your flowers here 

Why are dried & preserved flowers so expensive?

Dried & preserved flowers are great value for money. Although prices certainly vary a lot between vendors, you can expect an arrangement to cost you substantially more than fresh flowers.

Here's a bit of a perspective:

Say a bunch of fresh flowers costs you $50, but only lasts for a week, you are paying $7 a day
On the other hand, lets say an everlasting arrangement costs you $100, but lasts 1 year (that's definitely an understatement), in which case you're only paying 27 cents a day!

Do you deliver or can I pickup?

Local pickup and free local delivery (to selected areas) is available and highly recommend this service to ensure your flowers are in perfect condition
 
We do offer Australia wide shipping only 

In Stock & Pre-made products will be shipped within 1-3 business days
Made to orders allow 1- 2 weeks
Custom orders allow 2- 3 weeks 

Fresh floral orders are available for local pickup and delivery every Thursday, Friday and Saturday. 

For more information on Shipping & Delivery please read here

Further Questions?

Don't hesitate to get in touch via email addyandco@outlook.com