Refund, Exchange & Warranty Policy

It is important to us that our customers are happy with our products and services. While we hope this is always the case, we understand somethings things happen.

We do not accept returns simply for change of mind or for lack of information that has been stated on our product page.

Certain types of items cannot be returned. These include Custom made products (such as special orders), Personal care goods (such as beauty products), and furniture.
Please get in touch if you have questions or concerns about your specific item.

Before contacting us, please consider that some of our products are handcrafted meaning your purchase is truly one of a kind. Every piece will be slightly different and while some "imperfections" may be present, these imperfections is what makes each piece unique and beautiful

We have a 48hr return policy, which means you have 48hrs after receiving your item to request a return.
A full refund will be issued. An item must be in the same condition that you received it, unused, with tags, and in its original packaging. If an item is returned without their original packaging or are damaged, we reserve the right to refuse the full refund.

We cannot accept returns on sale items, gift cards or when a promotional code has been applied. 

Addy & Co reserves the right to amend or update this information at any time without providing notice.

Dried/ Preserved Products Returns

Due to the handmade custom nature of our floral products, we do not offer refunds or exchange. Please choose carefully when placing your order

A refund will only be given if a product is out of stock and/or an order is unable to be fulfilled. 

Fresh Floral Returns

We do not offer refunds on our fresh florals. If you are unsatisfied with the quality or lifespan of your florals, please contact us at addyandco@outlook.com within 48hrs to discuss. We will not replace flowers if contacted after this time. 

Addy & Co are not able to offer a replacement if an incorrect delivery address/information has been provided. It is the sender's responsibility to ensure the correct information has been communicated to us. 

To start a return, you can contact us at addyandco@outlook.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send you package. Please note that the cost of shipping will not be refunded, and we are not responsible for the shipping return cost of orders.  

We also recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Warranty & Correct Representation of Products

We make every effort to correctly and accurately represent our products. Our products are handcrafted meaning your purchase is truly one of a kind. Every piece will be slightly different and while some "imperfections" may be present, these imperfections is what makes each piece unique and beautiful.

We do not provide warranty on our products.

For all other enquiries, please contact addyandco@outlook.com